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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Deploy
B) Discover and Design
C) Dispose and Refresh
D) Maintain

2. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Sales Central
B) HP Support Center
C) HP Cirrus
D) HP Cross Sell Solution

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP products are less likely to need repairs if HP professionals are monitoring them.
B) Replacement of HP products costs less if customers only use HP devices.
C) HP Services makes it so you do not have to worry about access to spare parts.
D) HP Services allows you to avoid unexpected costs after the base warranty expires.
E) HP Services removes the burden on your IT team so they can focus on the core business tasks.

4. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) protect new hardware with different HP Services
B) propose Accidental Damage Protection
C) extend with Post-Warranty Care Pack
D) extend with a standard or custom service contract

Solutions: