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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Custom Contractual Services

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Aftermarket Channel Facilitation Program
B) Services360 Pro
C) HP Contractual Services
D) HP Channel Services Network

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Custom Contractual Services

4. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Business downtime due to equipment failure
B) Confidential data exposure due to equipment theft
C) Reducing the percentage of devices lost in transit
D) Downtime during international business travel
E) Ensuring a recovery time of 134 minutes
F) Saving up to 44% of the time to configure devices

5. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Contractual Services
B) HP Defective Media Retention
C) HP Post Warranty Care Pack
D) HP Maintenance Kit replacement
E) HP Refresh Services

Solutions: