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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
B) Open the #plz admin channel and send a message requesting support to archive the existing channel.
C) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
D) Direct message (DM) a workspace admin and request the archive/unarchive link.

2. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Schedule of Creameri Ice Cream Co. deliveries and expected delays
B) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
C) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
D) Learnings from the Creameri Ice Cream Co. employee satisfaction survey

3. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Deactivate one of the accounts to remove the conflict.
B) Change one of the usernames so they are not duplicated.
C) Make this user a multi-channel guest.
D) Update both user emails to match the email used for SSO.

4. Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?

A) Send end-user communication requiring people to only use existing grid workspaces.
B) Automatically deactivate users who try to create new workspaces outside of the grid.
C) Enable domain claiming.
D) Create an admin channel for new workspace requests.

5. Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

A) Hidden
B) By Request
C) Invite only
D) Open

Solutions: