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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?

A) eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
B) eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.
C) eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
D) Both eDiscovery and DLP applications require read & write access to Slack data.

2. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?

A) Grid Orientation curriculum
B) Roles and responsibilities matrix
C) Statement of work (SOW)
D) Policies & settings documentation
E) Communications plan

3. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
C) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
D) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.

4. Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?

A) The client's eDiscovery app
B) The client's use of Block Kit
C) The client's Policies & Settings
D) The client's Data Loss Prevention (DLP) partner

5. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A) Slack Connect channels require approvals only if Slack Apps require approvals.
B) Approval is always required to work with people from other companies in Slack Connect channels.
C) Approval is sometimes required to work with people from other companies in Slack Connect channels.
D) Approval is never required to work with people from other companies in Slack Connect channels.

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