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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. Choose two scenarios that you configure using procedural processing. (Choose Two)

A) A flight booking page where customers can adjust the location and date of the departure and return flights. The ticket prices recalculate after the customer chooses the "recalculate price" option.
B) A restaurant reservation page in which the user chooses a reservation fen e and the system returns the number of available tables.
C) A purchase order request page with a summary of items. The order total price updates after the customer changes a quantity.
D) A prescription order page with a list of available prescriptions sent from the customer's health care provider. When the user opts to fill one or more prescriptions, the cost summary updates.

2. You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates.
How do you support this request?

A) Filter the manager column
B) Sort the manager column
C) Group the manager column
D) Summarize the manager column

3. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

A) Add a case-wide optional action to the workflow for the address submission.
B) Add a case-wide optional process to the case workflow to perform the address change.
C) Add a button to each assignment to present the customer with a form to submit a new address.
D) Add an alternate stage to the case life cycle to change the address.

4. A data page holds product information and has the Reload if Older Than field set to 30 minutes.
The data page is created at 7:43. The user then performs the following actions: 8:10 the user refreshes the product information 8:45 the user refreshes the product information At what time is the data page reloaded?

A) 8:10
B) 8:45
C) 8:40
D) 8:13

5. Which requirement is satisfied by configuring a service level agreement?

A) Users are notified when they receive an assignment.
B) Requests from customers with elite status go to a dedicated work group.
C) A transaction review is completed within 24 hours.
D) Transaction dispute cases are considered more urgent than address change cases.

Solutions: