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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A) Add a decision in the Item Return process to change the stage when a return is not necessary.
B) Replace the Wait step in the Item Return stage with a Change Stage step.
C) Add a condition to skip the Item Return stage when a return is not necessary.
D) Add an Item Retention alternate stage and define a process for retention of item.

2. What are the minimum components of a user interface (UI) action set?

A) One action, one event, and one condition
B) One action and one condition
C) Two actions and one event
D) One action and one event

3. In the Answer Area, select the development approach that corresponds to each attribute.

4. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Verification
B) Repair
C) Submission
D) Review

5. Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A) Assign a new insurance claim to a case worker to process.
B) Text the customer with status changes in an insurance claim.
C) Phone a customer for additional information about the case.
D) Fax a new insurance claim to the auto repair shop.

Solutions: