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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the purpose of the HP Services portfolio?

A) to extend the life of Printing and Personal Systems
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to increase hardware refreshes in the business sector
D) to increase the cost of total services

2. Which statement is true about the value proposition for Small and Medium Business Services?

A) Small and medium business customers have strong IT capabilities and do not need extra services
B) HP Contractual services are not available to small and medium business customers.
C) HP Care Pack Services are useful only for small and medium business customers with big IT staff
D) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Keep Safe
B) Data Protection
C) Remote Delete
D) Defective Media Retention

4. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) All Printer Services lines are available for consumers who buy contractual services
C) The MG computer support line is available for consumers
D) MG support covers all business levels for Printing Systems.

5. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
B) HP Care Pack Services cover care services only.
C) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
D) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.

Solutions: