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Salesforce Certified Business Analyst Sample Questions:

1. When creating a new User how can the Admin make sure a temporary password is generated?

A) This is a default feature, no setup required.
B) Select "Generate Passwords and notify the user via email."
C) Select "Temporary Password and Confirmation Email Required"
D) There are no temporary passwords available for setup of new users in Salesforce.

2. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

A) Who, what, why
B) Who, when, why
C) When, where, why

3. The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
Which document should help the BA gather this information?

A) Current state analyst
B) Business analysis plan
C) Stakeholder analysis

4. Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A) Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
B) Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
C) Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.

5. The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A) Performing a code review
B) Conducting multiple dry runs
C) Exporting a backup copy of the demo data

Solutions: