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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Utilize a standard email template and manually insert the required data fields.
B) Create a flex template that takes the records in question as inputs.
C) Call prompt initiated flow to fetch and ground the required data.

2. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

A) Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.
B) Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
C) Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.

3. Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

A) After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
B) Prompt Builder must be used to assign the fields from the related list as a JSON format.
C) The fields for the related list are based on the default page layout of the Account for the current user.

4. Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

A) Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.
B) Create an embedded service deployment and connection between Salesforce and the Slack workspace.
C) Create a connection between Salesforce and the Slack workspace.

5. Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

A) When the focus is on optimizing marketing campaigns and strategies
B) When the main objective is to enhance data security and compliance measures
C) When the goal is to streamline customer support processes and improve response times

Solutions: