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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?

A) Follow-up questions can be asked to obtain further information about the issues participants may encounter.
B) Sessions can be completed at any time and anywhere.
C) It is less expensive and time-consuming to conduct.

2. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.
Which reason explains this?

A) To avoid unconscious confirmation bias
B) To avoid societal bias
C) To avoid interaction bias

3. Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

A) Separate articles should be written for each audience, with only relevant information.
B) Topics within a customer site must be organized the same as internal data categories.
C) Page layouts or permissions can display only the fields needed for each audience.

4. A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?

A) Highlights Panel
B) Accordion
C) Lightning Toggle
D) Einstein Next Best Action

5. Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

A) Social Desirability Bias
B) Randimized Bias
C) Recency Bias
D) Objectivity Bias

Solutions: