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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A) Utilize Service Cloud and LiveMessage.
B) Utilize Service Cloud Email to Text Message.
C) Utilize Marketing Cloud and MobileConnect.
D) Embed third-party messenger tools.

2. Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A) Salesforce Order Object
B) B2B Commerce Order Object
C) Salesforce Custom Object
D) In the ERP Order Object

3. Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A) Set up lead nurturing with Marketing Cloud and automate emails through journeys.
B) Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
C) Createan opportunity when a customer clicks a cross-sell or upsell email link.
D) Stop creating leads in Sales Cloud for abandoned carts.
E) Put all leads from the abandoned carts in a queue.

4. AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers

A) Salesforce CPQ
B) CPQ B2B Commerce Connector
C) B2B Commerce
D) Salesforce Order Management
E) Salesforce Billing

5. AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A) Ensure each team has a Salesforce champion that can provide one-on-one training.
B) Place all training materials on the home page so users can find them easily.
C) Break down training materials into quick reference guides for job-specific functions.
D) Record hour-long pieces of training for each job role so users can review on their own time.

Solutions: