Instant download and usage

We know that time is very precious to everyone, especially the test takers. Saving time means increasing the likelihood of passing the exam. In order not to delay your review time, our ADM-261 actual exam can be downloaded instantly. Within about 5 - 10 minutes of your payment, you will receive our login link available for immediate use. Improving your efficiency and saving your time has always been the goal of our ADM-261 preparation exam: Service Cloud Administration. If you are willing to try our study materials, we believe you will not regret your choice.

Three kinds of versions to meet your need

Because of the different habits and personal devices, requirements for the version vary from person to person. To address this issue, our ADM-261 actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers. Maybe you want to keep our ADM-261 exam guide available on your phone. Don't worry, as long as you have a browser on your device, our App version will perfectly meet your need. If you want our study materials to download and print, the PDF version is perfect for you. Also, our ADM-261 preparation exam: Service Cloud Administration are unlimited in number of devices / users, making it easy for you to learn anytime, anywhere.

Almost guaranteeing you pass the exam

Our ADM-261 exam guide are not only rich and varied in test questions, but also of high quality. A very high hit rate gives you a good chance of passing the final exam. According to past statistics, 98 % - 99 % of the users who have used our ADM-261 study materials can pass the exam successfully. That is to say, as long as you are willing to buy our ADM-261 preparation exam: Service Cloud Administration, coupled with your careful preparation, we can guarantee to get the certification. Not only save you a lot of time and energy, but also can make your mood no longer anxious. So, for your future development, please don't hesitate to use our ADM-261 actual exam.

In modern society, whether to obtain Salesforce certification has become a standard to test the level of personal knowledge. Many well-known companies require the certification at the time of recruitment. Whether you're a student or a white-collar worker, you're probably trying to get the certification in order to get more job opportunities or wages. If you are one of them, our ADM-261 exam guide will effectively give you a leg up. The exercises and answers are designed by our experts to perfectly answer the puzzles you may encounter in preparing for the exam and save you valuable time. Take a look at ADM-261 preparation exam: Service Cloud Administration, and maybe you'll find that's exactly what you've always wanted.

DOWNLOAD DEMO

Salesforce Service Cloud Administration Sample Questions:

1. Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases.
Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customers?

A) Configure Case Feed page layouts
B) Create Salesforce Classic Quick Action
C) Add a Visualforce page to the Caselayout
D) Configure the Case highlights panel

2. Service Representatives arecomplaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configuredfeatures are required. Which solution should a Consultant suggest to improve the efficiency of console users?

A) Define criteria-based record page components
B) Configure Macros
C) Enable Keyboard shortcuts
D) Create multiple Console layouts

3. The Service Manager at universalContainers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

A) Create a permission set foreach record type and assign them to each team based on their product specialization
B) Create a page layout for each article type and assign them to each team based on their product specialization
C) Create a data category for each product and assign themto each team bases on their product specialization
D) Create an article action for each record type and assign them to each team based on their product specialization

4. A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customersatisfaction? Choose 2 answers.

A) Service level agreement
B) Customer satisfaction survey
C) First call resolution
D) Average handle time

5. Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. Support agents need quick-view-only access to an external database the stores over 100,000 known product bugs logged by the product engineers. Which solution should a consultant design to meet this requirement? (Choose 2)

A) Display product bug data in Salesforce via a Visualforce page (or use Lightning Connect)
B) Use Bulk API to load the product bug data into Salesforce
C) Use Web Services API to integrate the external database with Salesforce
D) Create a custom product bug object and import data into Salesforce

Solutions: