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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Valuable investments
B) Design thinking
C) Safety culture
D) Agile

2. Which is often a feature of a service value system for a digitally enabled organization?

A) Separate value streams for each product and service
B) Detailed processes, procedures, and work instructions
C) Limited interaction between service providers and service consumers
D) Temporary project teams for product or service development

3. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) Matrix management
B) Segregation of duties
C) Command and control
D) T-shaped people

4. A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

A) A mobile application to enable users to manage their finances
B) Control software that will be added to a washing machine
C) A change to a finance application to support a new tax regulation
D) An update to an application with fixed deliverables in the contract

5. An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A) It helps the team to prioritize backlog items
B) It provides the business case needed to gain funding for the team
C) It helps the team to document customer requirements
D) It provides the governance needed for the team to operate

Solutions: