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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) With the appropriate rights, conditional formatting can be applied to system views.
B) Conditional formatting is available only on client computers that are running Outlook 2010.
C) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.
D) Views that include conditional formatting can be shared.

2. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
B) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
C) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
D) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
E) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.

3. In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A) the goal targets
B) the time period
C) the goal metric
D) the roll-up fields

4. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

A) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
C) Qualify the lead and convert it to an account, a contact, and an opportunity.
D) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.

5. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Relate the opportunity to at least one competitor.
B) Activate all draft quotes related to the opportunity.
C) Close all open activities on the opportunity.
D) Enter the close date on the close opportunity form.

Solutions: