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IBM Cognos Real-time Monitoring Developer Sample Questions:

1. A user belongs to a role whose members have read-only access to views, cubes, and dimensions.
Why is this user able to edit a particularview in the Real-time Monitoring Workbench?

A) The user has been granted read/write permission directly on the view object.
B) The user has been granted read/write permission directly on the DataStream used by the view.
C) All views are editable by default, regardless of permissions inherited by the role.
D) The role the user belongs to has been granted read/write permission directly on the DataStream used by theview.

2. A call center manager implements Real-time Monitoring (RTM) to determine if staffing needs to be increased. Which three metrics are appropriate to display on an RTM dashboard object? (Choose three.)

A) A line chart that lists all the calls by agent that have exceeded the customer answer-time SLA in the last 6 months.
B) A combination pivot chart that shows the distribution of the call final action for each callby agent in their current shift.
C) A table that lists the currently waiting calls and the time that they have been waiting in the call queue.
D) A table that lists the current status of each agent as being on a call, on hold, idle, or away.
E) A bar chart that shows the average time each agent has spent on a call over the last year.

3. A user wants to analyze a call center's call volume in four regions for each hour over the previous five days. Which three steps allow you to do this? (Choose three.)

A) Add a windows clause to the view to slide one hour over five days.
B) Create a stateless view on the data stream which is streaming the call center call data records.
C) Create a stateful view on the data stream which is streaming the call center call data records.
D) Set "maintain in view" to be "120" (24 hours * 5 days = 120).
E) Group by the column region and timestamp (truncated to an hour) in the view.

4. A customeris creating a new dashboard in Business Insight. The customer adds a Real-time Monitoring (RTM) widget to this dashboard and makes some changes to it. The customer then saves the dashboard, reopens it and notices that the changes made to the RTM widget arelost. Why did this happen?

A) The customer did not save the individual widget before saving the dashboard.
B) The customer has no permission to create dashboard objects in RTM.
C) The customer is sharing the dashboard object with other users.
D) The customer has no permission to edit this dashboard object in RTM.

5. An analyst has been asked to build a rule, alert, and reportlet in Real-time Monitoring (RTM). The rule that triggers the alert fires when: ord_qty>1000. Areportlet should be attached to the alert containing relevant and supplemental information based on the exception information that the rule detected. The view on which the reportlet is based is grouped by product and defines Average_Quantity as: AVERAGE(ord_qty). When attaching the reportlet the analyst created a rule filter based on the data in the data stream. The rule filter is defined as: ord_qty > 3000.When attaching a reportlet to an alert, which two descriptions are true? (Choose two.)

A) The reportlet may include a row where an ord_qty column included in the average is between 1000 and 3000.
B) The reportlet may be attached without any rows of data.
C) The reportlet will always include a row for the product that was in the event that triggered the alert.
D) The reportlet will never include rows where the Average_Quantity is less than 3000.

Solutions: