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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) Extreme Leverage webpage
C) IMT Intranet home page
D) product support page

2. Which AQS level must be set in order to involve the BackEnd?

A) 2
B) 5
C) 6
D) 1

3. Which User ID is required to access CCWIN?

A) RETAIN User ID
B) Lotus Notes User ID
C) Windows Log-in ID
D) IBM Intranet User ID

4. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) 99
B) W9
C) R9
D) 39

Solutions: