Exam Name: Servicing HP Desktops, Workstations and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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HP2-H27 Desktop Test Engine
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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System setup and operating system installation
|
| Topic 2: Maintenance and Repair Procedures | - Preventive maintenance and servicing
|
| Topic 3: Networking and Peripheral Support | - Basic connectivity and device integration
|
| Topic 4: HP Personal Computing Hardware Fundamentals | - Desktop, workstation, and notebook hardware components
|
| Topic 5: Troubleshooting and Diagnostics | - Hardware and system diagnostics
|
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
All HP commercial computers come with a basic software technical support warranty of what length?
- A. The length of the hardware warranty
- B. 1 year
- C. 90 days
- D. 180 days
Correct Answer: C 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)
- A. The warranty is unaffected if the customer has purchased accidental damage protection.
- B. Contamination issues void the warranty only for mouse devices and keyboards.
- C. The warranty covers this type of accidental damage protection.
- D. This condition voids the standard warranty.
Correct Answer: A 🗳️
Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?
- A. HP Services Media Library
- B. HP Warranty Lookup
- C. HP Support Center (formerly IT Resource Center)
- D. HP Channel Services Network
- E. HP Technical Support
Correct Answer: D 🗳️
How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?
- A. Call HP Support, and request the HP authorized service provider override password for the device.
- B. Clear the password using HP ProtectTools running from a USB drive.
- C. Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
- D. Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
Correct Answer: B 🗳️
What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?
- A. The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
- B. The system memory can become corrupt requiring replacement of the memory.
- C. The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
- D. The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
Correct Answer: D 🗳️
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