Exam Name: Servicing HP Desktops , Workstations , and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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Updated: Sep 13, 2026
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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation, Configuration, and Deployment | - Operating system installation
|
| Topic 2: HP Desktop, Workstation, and Notebook Hardware Fundamentals | - Peripheral devices and interfaces
|
| Topic 3: Maintenance and Repair Procedures | - Preventive maintenance
|
| Topic 4: Diagnostics and Troubleshooting | - Hardware diagnostics
|
| Topic 5: Workstation and Notebook Specific Topics | - Workstation performance features
|
| Topic 6: Safety, Security, and Warranty Procedures | - Warranty and service policies
|
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Which HP utility is used for testing SATA hard drives on HP workstations?
- A. Built-In Self Test (BIST)
- B. Disk Defragmenter
- C. Vision Diagnostics
- D. Array Configuration Utility (ACU)
Correct Answer: A 🗳️
You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do?
- A. Replace the part as assigned.
- B. Cancel the onsite service.
- C. Open a new support case with HP.
- D. Call HP technical support.
Correct Answer: C 🗳️
Other than on the serial number label, wherecanyou access theserial numberfor an HP notebook or desktop?
- A. BIOS Setup Utility
- B. Bootlogfile
- C. F2 Utility
- D. Drive Protection System (DPS) test
Correct Answer: A 🗳️
What is an important step you should take when replacing a processor?
- A. Install processor drivers.
- B. Use a protector plate.
- C. Replace the thermal grease.
- D. Install an activation strip.
Correct Answer: C 🗳️
A customer has reported a potential safety issue with their HP computer. What should you do?
- A. Confirm warranty coverage.
- B. Escalate to HP for further investigation.
- C. Try to duplicate the problem.
- D. Repair the computer.
Correct Answer: A 🗳️
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