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HP Selling HP EMEA cMPS Sample Questions:

1. When should HP Care Pack Services be used within a cMPS contract?

A) Always, when supporting HP commercial MFP
B) Decided by thepartnerand it is an option as part of the cMPS program
C) Only when service level responses of less than 4 hours are required
D) Mandatory for all HP devices supported under the cMPS program

2. What is a benefit for HP partners in the Channel Managed Print Services program?

A) Learning to use printers as if they were copiers
B) Providing a complete copying solution to customers
C) Purchasing HP services directly from HP
D) Leveraging the quality and recognition of the HP brand

3. Which statement is true about HPs right to audit?

A) HP will audit all customers with HP Channel Managed Print Services contracts once a year.
B) HP has no right to audit, but can ask the partner to share all contracts.
C) If the partner is requesting more than a 20% discount on HP original supplies. HP reserves the right to conduct an audit.
D) HP has the right to perform random audits.

4. Which description correctly classifies the HP Access Control solution?

A) An HP add-on solution that provides a cost-effective security improvement to the imaging and printing environment
B) An HP accessory software solution that manages the entire fleet of imaging and printing devices at the same time
C) An HP solution that is integrated in the device operating system and provides device security settings
D) An integrated, policy-based component of the device firmware that provides user access to device features

5. What are the consequences of misusing the HP Channel Managed Print Services program discount? (Select two.)

A) The partner will pay back all program achievements, such as contractual bonus and Pay For Results (PFR).
B) All existing contracts of the partner will be reassigned to HP directly.
C) HP will inform all key competitors of the partner about the misuse.
D) HP will issue a warning letter to the partner, giving 3 months' notice to become compliant with the CMPS program or be expelled for a minimum of 2 years.
E) The partner will pay back the net value of the discounts that HP paid to distribution in order to support the SCRP Program.

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