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Cisco Performing Business-Focused Transformative Architecture Engagements Sample Questions:

1. Which is a business-focused engagement deliverable and also directly leads to new product plus services opportunities?

A) Summary of industry best-practices for managing technology
B) Results an account planning session,attended by Cisco and two key channel partners
C) A roadmap of customer initiatives / projects,which includes Cisco and Channel Partner's offerings
D) Results from technical demonstrations of Cisco products

2. What is the ITIL definition of a service?

A) The means of delivering goods to users
B) A way of giving customers what they need rather than what they asked for
C) A means of delivering value to customers
D) A means of designing processes customers

3. In preparing for a Transformative Networking engagement with a healthcare corporation, which would be a good company-provided source of information?

A) The customer's web site,including a page titled: "Regulatory compliance efforts"
B) A rating of the bank's loan portfolio risk,published in a local business newspaper
C) Status reports from your latest major services effort delivered to the customer
D) Notes from your discussion with a previous Cisco account manager

4. What does the Unique Architecture Roadmap show?

A) A detailed list of solutions and products recommended for customer acquisition
B) Critical initiatives with timelines for action,to support and accelerate the customer's business results
C) A series of steps the customer should take to most fully and quickly adopt Cisco architectures across their organization
D) A visual picture of Cisco-specific projects which the customer should execute

5. What is the first step in helping to differentiate yourself with your customers?

A) Demonstrate your proposed roadmap,with architectural strengths vs.generic business needs
B) Explain how your skill and knowledge addresses weaknesses in the customer's IT department
C) Conduct internal research to determine the CIO's personal interests,in order to build rapport
D) Understand your customer's needs including: vision and strategy and execution requirements

Solutions: