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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Five users from a branch office and two users from headquarters frequently engage in conference calls with each other. Their clients call in from the PSTN. WAN bandwidth is very limited.
Which solution reduces the WAN utilization of the five users from a branch office and two users from headquarters in conference calls?

A) Configure the hardware DSP resources in the branch and headquarters ISR gateways to work together simultaneously in the same conference call.
B) Have the users from the branch office initiate the conference call. MRGL configurations are not required.
C) Utilize the hardware conference resources in headquarters. Configure all phones in the MRGL to the headquarters resources.
D) Have the users from the branch office initiate the conference call. Configure the branch office phones in the MRGL to the branch office gateway resources.

2. Refer to the exhibit.

The BR phones only support G.711 codec. When a call from HQ is placed to a BR phone, the call fails. The network administrator would like to use a hardware transcoder that is only reachable via the WAN from the HQ and BR sites. How should the transcoder region be configured?

A) Configure G.729 codec from HQ to Xcode and G.711 from BR to Xcode
B) Configure G.711 codec from HQ to Xcode and G.729 from BR to Xcode
C) Configure G.711 codec from HQ to Xcode and G.711 from BR to Xcode
D) Configure G.729 codec from HQ to Xcode and G.729 from BR to Xcode

3. Look at the following exhibit carefully.
You can click the Voice Gateway for the BR2 location to see the output from the debug voice ccapi inout command and click on 10.1.5.10 to see and search the trace file output. You can also enter a string in the Search box and click the Find button to search the output. X can be clicked to back to the item.
As a network technician, you have recently configured a trunk between the Cisco Unified CallManager cluster at 10.1.5.10 and a CME at a 10.3.130.1. In the testing of this configuration, you discover that you can complete calls when dialing from ext.2020 to ext.4001, however, a fast busy can only be received when dialing from ext.4001 to ext.2020.
Please choose the most possible reason of this issue from the following statements.

A) An incorrect CSS has been applied to the gateway at HQ.
B) A transaction rule has been applied that is keeping the call from being completed.
C) The h323-gateway voip bind srcaddr 10.3.130.1 command has been omitted from the BR2 configuration.
D) A CSS has been omitted from the trunk configured to BR2.

4. You have received a trouble ticket from a user who could not leave a message for John Doe at extension 2001. The user stated that when the call was forwarded to voice-mail, the Cisco Unity opening greeting was played instead of John Doe's greeting. Which three issues could cause this problem? (Choose three.)

A) John Doe's mailbox does not have the correct extension configured in Cisco Unity.
B) A translation pattern modified the redirecting number.
C) The voice-mail port used was configured only for Message Notification and MWI Outdial.
D) The exchange server was down and Cisco Unity was operating in UMR mode.
E) A Cisco Unity call routing rule was added that prevented the Attempt Forward rule from being applied to the call.
F) Extension 2001 was not configured with the correct voice-mail profile.

5. Refer to the exhibit.

When the WAN link to headquarters fails, branch users report that their audio volume is acceptable but they experience excessive echo when they call long-distance numbers to remote PBX phones.
Which troubleshooting step reduces echo best?

A) Add the command output attenuation 3 on voice-port 0/0/0:23.
B) Add the command input gain 3 on voice-port 0/0/0:23.
C) Apply QoS on voice-port 0/0/0:23 by adding the command service-policy output voice.
D) Apply QoS on voice-port 0/0/0:23 by adding the command service-policy output priority.

Solutions: