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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
B) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
C) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
D) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

2. The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

A) Media Processing Platform (MPP)
B) Private Brain Exchange (PBX) servers
C) Avaya Media Servers (AMS)
D) Application Enablement Services (AES)
E) Experience Portal Manager (EPM)

3. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
B) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
C) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
D) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.

4. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
D) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

5. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the Media Processing Platform (MPP) is operational
B) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
C) Verify that the WebLM license is not expired arid verify if you have configured the required number
D) Verify that the Short Message Service (SMS) server is not down.
E) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

Solutions: