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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From where can you run the backup complete system?

A) Supervisor Main Menu
B) Administrator Main Menu
C) Campaign Analyst
D) Campaign Monitor

2. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Command User Interface (System Telnet)
B) Agent Application
C) Editor
D) Analyst

3. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 3
B) 13
C) 4
D) 14
E) 10

4. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) The APC server IP address is required for Proactive Contact Agent installation.
B) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
C) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
D) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
E) Static IP addresses are needed for supervisor workstations.

5. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The agents was not aware of the new completion code.
B) The new code was not available because it was created on another dialer in the pod.
C) The new completion code Is not available for use untilafter the next dialer restart.
D) The new completion code is an agent completion code.
E) The completion code was not assigned to a short-cut key.

Solutions: