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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) External consultant
B) Executive coach
C) Executive champion
D) Experience educator

2. What is the first step in the Kotter 8-Step process for leading change?

A) Build a guiding coalition.
B) Create a sense of urgency.
C) Identify change objective.
D) State a clear strategic vision.

3. Which communication framework is BEST utilized to frame crucial conversations between care team members?

A) SBAR
B) REDE
C) ADKAR
D) LAST

4. Which of the following BEST leads to higher levels of treatment adherence?

A) Scheduling timely follow-up appointments
B) Providing written information specific to patients ' health conditions and allowing time for questions
C) Spending time addressing patients ' concerns and discussing management of their health conditions
D) Coordinating discharge planning with all team members

5. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Bedside shift report
B) Hourly rounding
C) Bedside surveys
D) Leader rounding

Solutions: