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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Decreased number of customer cases
B) Decreased bounce rate on document on pages
C) Increased number of Knowledge articles

2. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Revenue Cloud
B) Service Cloud
C) B2C Commerce

3. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Prioritization matrix
B) Criteria scorecard
C) Business model canvas

4. Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?

A) Commerce Cloud
B) Marketing Cloud
C) Revenue Cloud

5. Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

A) Focus on features, including detailed outputs associated with each one.
B) Ensure stakeholders stay connected and aligned during roadmap development
C) Set expectations that once the roadmap is approved It will not be modified.

Solutions: