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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A company wants to use artificial intelligence (AI) in its candidate selection process. Which next step should the HR director take to evaluate this decision?

A) Evaluate recruitment labor dollars saved versus time-to-fill with the Al feature.
B) Verify the company's cloud-based software supports the Al feature.
C) Ensure the Al feature validates why the decisions are optimal.
D) Compare the time-to-fill metrics with and without the Al feature.

2. How would you respond to the CEO?

A) Explain that although unfortunate, this is a common response from employees when asked how they feel about human resources (HR). HR,s role is to be an enforcer of laws and policies, and that is usually not well received.
B) Explain that you will be looking into this further by conducting an audit of all HR processes and protocols to see what needs to be improved.
C) Based on the results Ws clear that your HR staff needs to work on their customer service skills-tell the CEO that you,ll be mandating customer service training for all HR staff immediately.
D) Tell the CEO that you will be issuing another company-wide survey, this time it will be regarding only HR internal services to identify the exact source of dissatisfaction.

3. What is an important task of the HR department when a company expands outside of its home country?

A) Restructure the HR department to mirror the global business structure.
B) Balance the need of standardization with the necessity for localization.
C) Prepare the workforce for global transfers and assignments.
D) Research and identify HR vendors in each country.

4. A small organization recently hired a new CEO with a strong marketing background. The CEO establishes a new sales approach focused on expanding business opportunities through the creation of new products, which will be marketed and sold by the sales force. The CEO believes her effectiveness is impaired by having too many direct reports. The CEO meets with the CFO and HR director. They decide to reduce the CEO's number of direct reports to those most relevant to the CEO's vision for the organization. The remaining employees are reassigned to the CFO who already oversees a team of three. This change allows the CEO to more effectively focus on the vision HR releases a memo informing employees of the change in reporting structure.
The CEO learns that the change in reporting structure has resulted in disappointment for the employees who are no longer direct reports and asks the HR director for advice. What action should the HR director advise the CEO to take?

A) Send an organizationwide email that highlights the CEO's vision.
B) Meet individually with employees affected by the new reporting structure.
C) Ask the CFO to explain the benefits of the new reporting structure to the new team.
D) Ask the CFO to explain how the new reporting structure benefits the organization in a companywide meeting.

5. The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process.
Additionally, the employee points out that newer employees rarely win the award, which lowers their morale.
New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.
How should the HR director minimize the perception of favoritism in the selection process?

A) Allow non-managerial employees to nominate two peers for the performance awards.
B) Send an annual email to managers reminding them to be fair and objective.
C) Hide employee names on nomination forms during the review and consensus discussion.
D) Create a policy that prohibits an employee from winning the award more than two years in a row.

Solutions: