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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

Question 1

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
B. Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group.
C. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

Question 2

A hotel booking application allows customers to change rooms after making a reservation. The status of each room in each hotel is stored on a data page sourced from a database table. Which two configuration options do you use to update the database table when a customer changes rooms? (Choose two.)

A. A savable data page containing the room information
B. A data transform to copy updates to the data page
C. An editable data page containing the room information
D. A When rule to trigger the database update

Question 3

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

A. The Data Explorer
B. Case Designer
C. The Clipboard tool
D. Live Ul

Question 4

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A. Urgency value remains at 100, but other service level processing continues.
B. Service level processing is halted until the assignment is completed.
C. The user is notified that the maximum urgency has been reached.
D. Urgency value continues to increment as configured.

Question 5

An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A. Add a button for each profile page to each assignment.
B. Add an alternate stage to the case life cycle.
C. Add an optional process to the case workflow.
D. Add a set of optional actions to the case workflow.

Solutions: