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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A. Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
B. Configure your self-registrations so that they are automatically approved.
C. Disable the anonymous access option in your DCS application.
D. Configure the self-registrations to restrict registration to only existing Contacts.

Question 2

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Icons
B. Roles and privileges
C. Exports
D. Objects
E. Fields
F. Reports
G. Themes
H. Object workflow

Question 3

What three things should you do once you have established a global default coverage?

A. Createan ESS job to Monitor Service Request Milestones.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Use Application Composer to configure warning emails about milestone compliance events.
D. Create an ESS job to Aggregate Service Requests.

Question 4

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. is required for every DCS instance
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud

Question 5

Which two keyboard shortcuts can be modified?

A. Save and Continue
B. Cancel
C. Create Service Request
D. Save and Close
E. OK

Solutions: