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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What is the purpose of an SLA in Knowledge base?

A) to group and refine related answers based on the product and the service level
B) to give permission to users to add questions in a forum based on the service level
C) to rank customers based on the number of answers posted in a forum based on the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level

2. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

A) Copy a Concept
B) Edit Concept
C) Add Synonyms
D) Add aConcept
E) Add to Existing Concept

3. Which two statements are true about published reports? (Choose two.)

A) Published reports contain snapshots of data at the time the report is run.
B) Published report data can change automatically when the knowledge base data is updated.
C) Published reports can be shared.
D) Published reports have filtering option in ribbon.
E) Published reports can be edited.

4. Which action can be performed on published reports?

A) activate run-time selectable filters
B) enable drill-down links for report levels
C) add page breaks
D) modify report permissions

5. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
B) Include battery and damage as keywords under Answers Stop Words.
C) Edit the alias text file to include alias words - battery damage, battery issue, battery.
D) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

Solutions: