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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is the purpose of service level management?

A) To carry out the service operations activities needed to support current IT services
B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
C) To create and populate a service catalogue
D) To ensure that an agreed level of IT service is provided for all current IT services

2. What BEST describes the purpose of analyzing risk?

A) To review transition planning
B) To assess impact and probability
C) To review remediation planning
D) To assess impact and urgency

3. What do major incidents require?

A) Less documentation
B) Separate procedures.
C) Less urgency
D) Longer timescales

4. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) Service desk
B) Internal
C) Shared services unit
D) External

5. Which one of the following can help determine the level of impact of a problem?

A) Definitive media library (DML)
B) Configuration management system (CMS)
C) Standard operating procedures (SOP)
D) Statement of requirements (SOR)

Solutions: