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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist als eine Komponente definiert, die verwaltet werden muss, um einen IT-Dienst bereitzustellen?

A) Eine Serviceanfrage
B) Ein Vorfall
C) Ein Konfigurationselement (CI)
D) Ein IT-Asset

2. Was ist eine Beschreibung der Leistungserbringung?

A) Aktivitäten, die eine Organisation durchführt, um Dienstleistungen zu erbringen
B) Eine formale Beschreibung eines oder mehrerer Dienste, die auf die Bedürfnisse eines Dienstkonsumenten zugeschnitten ist
C) Zusammenarbeit zwischen zwei Organisationen, um sicherzustellen, dass ein Dienst einen Mehrwert liefert
D) Eine Möglichkeit, Mehrwert zu schaffen, indem die Ergebnisse erzielt werden, die die Servicekonsumenten benötigen

3. Welche der vier Dimensionen konzentriert sich auf die Verwaltung von Daten im Einklang mit Branchenvorschriften?

A) Partner und Lieferanten
B) Information und Technologie
C) Organisationen und Personen
D) Wertströme und Prozesse

4. Welche Vorgehensweise hat den Zweck, den Erfolg zu maximieren, indem sichergestellt wird, dass die Risiken richtig bewertet wurden?

A) Änderungskontrolle
B) Beziehungsmanagement
C) Release-Verwaltung
D) Überwachung und Ereignisverwaltung

5. Warum sollten Servicedesk-Mitarbeiter wiederkehrende Probleme erkennen?

A) Um eine effektive Bearbeitung von Serviceanfragen zu gewährleisten
B) Um Vorfälle an das richtige Support-Team weiterzuleiten
C) Zur Unterstützung bei der Identifizierung von Problemen
D) Um die richtige Änderungsautorität einzuschalten

Solutions: